Privacy Policy

1. Information We Collect

We may collect personal information such as your name, address, phone number, email address, and payment details when you knowingly provide it and such other information as may be required in connection with our services, for example when you:

• Place an order online
• Enter a competition or promotion
• Participate in a survey
• Subscribe to our mailing list
• Register as a loyalty member
• Apply for a job
• Submit feedback

We collect only the personal information necessary for the specific purpose for which it is collected. You will not be required to provide personal information beyond what is strictly needed to fulfil your request or provide the relevant service without your consent.

Where you provide payment details to place an order, these are transmitted directly to our third-party payment gateway provider for processing. We do not receive, view, or store your full card or bank account details.

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required by applicable law. After that, it is securely deleted or anonymised.

Where applicable law requires us to retain certain information (including system or processing logs), we will delete or anonymise your personal information to the fullest extent possible, subject only to those statutory obligations.

2. How We Use and Share Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders.
• Responding to your enquiries and customer support requests.
• Administering competitions, promotions, and our loyalty programme.
• Improving our products, services, and website.
• Sending marketing communications where you have consented to receive them (you may withdraw your consent at any time).

We do not store your credit card details.

We may share information within our group of companies (including subsidiaries, affiliates, franchisees, and future brands) and with trusted third parties such as payment gateway providers, suppliers, and service providers only where necessary to provide our services, with your consent, or where required by law.

Where an order is placed through a third-party food delivery or listing platform, that platform's own privacy policy governs the data it collects directly from you. Any personal information independently received by us is processed in accordance with this Privacy Policy.

We will not use personal information received from third-party platforms for our own independent marketing purposes without obtaining your fresh consent.

Transactional communications sent through messaging channels are strictly for order fulfilment or identity verification and do not constitute marketing communications.

Some third-party service providers may process your information outside India. Where this occurs, we take reasonable steps to ensure your information receives a level of protection consistent with this Policy and applicable law.

Loyalty Programme: If you register as a loyalty member, we may process your order history, visit frequency, and stated preferences to administer rewards and, where you have consented, send personalised offers.

3. Your Rights, Accuracy & Security

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

You may also withdraw any consent you have previously given us at any time, as easily as you provided it, by contacting our Grievance Officer. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

You may nominate another individual to exercise these rights on your behalf in the event of your death or incapacity by writing to our Grievance Officer.

You may also have the right to lodge complaints with our Grievance Officer and/or the Data Protection Board of India in accordance with applicable law.

We maintain reasonable managerial, technical, operational, and physical safeguards designed to protect your personal information against unauthorised access, use, alteration, or disclosure.

We will not collect, use, or disclose sensitive personal data without your explicit consent and will use your personal information only for the purposes stated in this Policy.

4. Cookies

We use cookies to recognise you during future visits and improve your browsing experience. You may disable cookies through your browser settings, although some website features may no longer function correctly.

We will only set non-essential cookies (such as analytics or marketing cookies) with your consent. You may provide or withdraw this consent at any time through our cookie banner or your browser settings.

5. Children's Personal Data

Our services are not directed at, and we do not knowingly collect personal information from individuals below the age of 18 years without the consent of their parent or lawful guardian.

If we become aware that we have inadvertently collected personal information from a child without such consent, we will promptly delete that information.

Where age verification is required, such information will be used solely for that purpose and retained only as long as necessary to complete the relevant transaction or comply with applicable law.

6. Data Breach Notification

In the event of a personal data breach that is likely to affect you, we will notify the Data Protection Board of India and you, where required, in the manner and within the timelines prescribed under applicable law.

7. Grievance Officer

For any queries, complaints, or to exercise your rights under this Policy (including access, correction, deletion, or withdrawal of consent), please contact our Grievance Officer:

Department: Back Office

Email: grievanceofficer@popoglobal.com

Address:
No. 31, Ground Floor,
Krishna Reddy Colony,
3rd Cross, Domlur,
Bengaluru – 560071.

You may also contact us through the Contact Us page. We will acknowledge and address your query or grievance within a reasonable time, and in any event not later than thirty (30) days from receipt, in accordance with applicable law.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

9. Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.